FAQ’s

Payment and Reservations

  • How are dates reserved?

    To reserve your dates we require a 50% deposit a time of reservation. Our rental agreement and booking confirmation must also be signed and sent back to us. This will block out your dates requested, and the remaining balance will be due 45 days prior to arrival. 7 Days prior to arrival you will an email with our Casa de Jardin Welcome packet that will have arrival and entry instructions.

  • What forms of payment are accepted?

    We accepts payments through VRBO, HomeAway, PayPal, and personal checks

  • What is your cancellation policy?

    If the reservation is cancelled at least:

    • Sixty (60) days prior to arrival date, 100% of the rental deposit is refunded.
    • Thirty (30) days prior to arrival 50% of rental deposit is refunded.
    • Thirty (30) days up to arrival date, 0% of rental deposit is refunded.

    *All cancelled reservations are subject to a $150.00 cancellation processing fee.*

 

General Questions

  • Where is Casa de Jardin located?

    Casa de Jardin is located along the corridor of Cabo San Lucas, Mexico in the gated community of Cabo Bello, which lies 3.5 miles East of downtown Cabo San Lucas. We are approximately a 40 minute cab ride from Cabo San Jose Airport, and a 5-10 minute cab ride to downtown Cabo San Lucas.

  • What time is Check-In & Check-Out?

    Check-In : 4:00pm / Check-Out : 11:00am

    Early Check-In & Late Check-Out

    *These times are flexible depending on our availability and time of year, so always ask!*

  • Is internet access available?

    Yes, Casa de Jardin has internet access and WIFI throughout the home. There is an internet access code, which can be found in the Casa de Jardin A-Z Guide.

  • Does Casa de Jardin have Air Conditioning?

    Yes, Casa de Jardin has air conditioning available throughout the home. These air conditioners are designed to operate efficiently between a certain range. Please see the Casa de Jardin A-Z Guide for more information.

  • If I have a question during my stay, do I have someone to contact for assistance?

    Yes, if you have any questions at all or need help during your stay please contact Aron Rein at cabovr@gmail.com

  • Is there a beach nearby?

    Yes. There is a private beach for Cabo Bello residents only. This beach is approximately a 3-5 min walk from the house. Cabo Bello beach is wonderful for snorkeling, swimming and relaxing, as you may be the only people on it at any given time.